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My name is Keith Paterson. If you have any questions related to
problems or this website please email me by clicking
Although I will do what I can to help, I give no guarantees and stress that you must take responsibility for changes you make to your computer.
From Ian, who I just helped with a virus
"Hello again, Just realised that I'm now a multi computer silverhair. A HUDL2 tablet for quick browsing, email checking, listening to radio, etc, Chromebook for documents, photo and video editing and old laptop for scanning and printing. Would never have thought I'd have got this far when I bought your little book all those years ago! What a great buy!"
"Mr Paterson is the most helpful man I know. He will try and solve your computer/laptop/ipad problem if he can... his web site is most helpful for anything you want to know and he keeps it up to date on a wide range of things ....if you have any tips on computers/laptops/iPads let him know he will print them for others to see .....I wish him luck in all he does" . Dolly.B.
"As a senior citizen I often find I need help and/or advice on matters ranging from “my PC is playing up” to financial or life style. Whilst I could pose a suitably worded question to Google I don’t do that as I am daunted by the 3 million or so alternate sources. Instead I go to Silverhairs where I am bound to solve the question I need answering. Silverhairs is an excellent source of information for folks of any age". David L.
In 2012 I was voted National Internet Champion by AgeUk, then in May 2012 I was honoured by the National Digital 2012 Conference to be awarded the title of Digital Leader for my work in helping older people with their computing. I am firmly committed to the philosophy of getting as many people on line as possible. At the conference I was asked my opinions and you can see what I said by clicking HERE
AgeUK Internet Championship 2012. I was pleased to be chosen along with Brenda O'Mulloy as joint winners. I think it was partly because of my age and my Silverhairs website. Martha Lane Fox and June Whitfield were there as strong supporters of the campaign to persuade more of the 5 million older people still not on line to "Have a go". I was honoured to be presented with my award by June, famous for playing humorous parts on radio and TV over many years. Think Ron and Eff in The Glums (Take it From Here), Terry and June and more recently in Ab Fab. Martha tells you what the aim is in the video http://vimeo.com/31151593
Martha Lane Fox has been elevated to the House of Lords for her work in the promotion of the use if the Internet, especially among older people.
Martha Lane-Fox congratulates me. Meeting Samantha Cameron at No 10 Getting my award from June Whitfiweld as Age UK Champion
An OFCOM report says : The number of people aged 65 and over accessing the internet has risen by more than a quarter in the past year, driven by a three-fold increase in the use of tablet computers. This has helped to drive overall internet use up from 79% of UK adults in 2012 to 83% in 2013.
Interesting article from Age Action Alliance on keeping in touch with grandchildren http://ageactionalliance.org/
2016. The battle goes on to get more older people on line and, hopefully, keep them connecting ! See HERE
http://www.bbc.co.uk/news/uk-27577143 Internet Training would help alleviate lonliness article. I know, I know !
In 2012 I was voted National Internet
Champion by AgeUk. See
Then in May I was honoured by the National Digital 2012 Conference to
awarded the title of Digital Leader for my work in
helping older people
with their computing. I am firmly committed to the philosophy
as many people on line as possible.
It was all happening for me in 2012Age UK have done a Youtube video as an introduction to computing. Click Here https://www.youtube.com/watch?v=_ES_XsnzCAs&feature=em-uploademail-ctrl
Post Offices will give you a list of local places where you can find computer facilities and training http://www.postoffice.co.uk/getting-connected-digital-champions#get_connected or phone 0800 771 234 (free)
Then in 2015 I was pleased (nay, amazed) to be awarded an MBE for my work in helping older people get on line.
A video from AgeUK says what they are doing at AgeUK https://www.youtube.com/watch?feature=player_embedded&v=A6NsOLaC7_o
If you click on these links it may help you with your internet computing http://www.bbc.co.uk/webwise/guides/learning-resources and http://www.learnmyway.com/#go-on
To find out where there is a local course for beginners call 08000 150 950. free
I have also found a useful series of videos at http://www.meganga.com/basic-computer-training-your-computer/. You can see these without paying or registering
My Silverhairs site is dedicated to help older people with their computing, whether it is problems with their software (programs) or hardware (e.g. the computer and printer). The site has developed over the last 17 years and is an accumulation of all the things that I have found useful or investigated on behalf of other silver surfers. You can follow me on Twitter, too at http://twitter.com/#!/SuffolkSilver
So why do I do it ? Well, it is a great hobby for an 85 year old but it is wonderful to get messages from people who I have pointed in the right direction when they have had a serious computer problem.
I am not alone. See the video at http://www.youtube.com/watch?v=sCR64pMCfAg&feature=player_embeddedFor more information about how Age UK can help you get online and develop your on line skills visit www.ageuk.org.uk/it, call 0800 169 65 65, or contact your local Age UK.
from the Office of National Statistics
show an encouraging trend. Although 98.6%, of younger people (7.16
use the net, the largest fall in
people who have
never used it was among those
aged 75 and over, where there has been a significant drop non-users.
I believe that the popularity of TABLET computers has been a great help
in this respect.. It is a pity that getting on line and the monthly
cost of the connection will still be putting many off. Once they commit
to that they are hooked.
To find a computer centre click on http://www.ukonlinecentres.com/centresearch/ and enter your postcode. Many are in public libraries.
A great site for beginners is at http://www.silversurfersday.org.uk/ It has interactive computing guides and for deaf people like me, it even has subtitles. Titles include Getting Started, Email, Shopping, Health and Caring and even Music. It even has a section on 'Being social'. It helps if you log in to the site. Silver Surfers week in 2011 starts on Monday 16th May. There could be events near you. Check the site above (Click on the blue underlined 'link'). In a recent survey 86% of older people said it improved their lives. They were able to buy things more cheaply and more easily on line. 71% said they could do things quicker (like paying bills) on line. 81% said it made them feel more part of modern society. Need I go on ?
"Spring on Line " report from Digital Unite: << Click. See their many guides to computing
Spring Online with Silver Surfers’ Day – a bloomin’ success “I felt great using the computer, at 94 years of age it was my first time, and the [Spring Online] session made me more in touch with what’s going on!” A staggering 2,500 free digital taster events were held between (16-20 May) as part of Spring Online with Silver Surfers’ Day, making this the best ever ‘silver surfers’ campaign for Digital Unite since its inception ten years ago. With an average of 20 people attending each event, this amazing event tally means that around 50,000 older people, at least, would have been personally helped to use computers and the internet during Spring Online week.
If you were a Terry Wogan fan just watch his plea to increase the number of older people who are on line Click HERE
And here is a message an 83 year old wrote to DigitalUnite, one of the main supporters of training for older people
"Are you bored, lonely,
and unable to get out and about much? Maybe
you should consider getting a computer, I did, and now I can
with people all over the world, get my shopping delivered whenever I
go into to a chat room where it doesn’t matter if you are a
(you don’t have to keep saying ‘pardon’
).I bought most of
my Christmas presents on-line, mostly cheaper than in the shops and
within a few days, (no heavy shopping to carry).
If you have a digital camera you can transfer your photos and print them or save them to a disc, you can even look at them on TV. If you have friends or relatives abroad you can chat to them face to face and send them photos within a few minutes of taking them, and if you are really keen on photography you can edit your photos, make calendars and even make your own videos.
Personally the part I enjoy most is chatting to my friends on-line, I have friends all over the UK, as well as in Spain, America, Australia and in fact all over the world, we exchange views on different subjects and are there for each other through the bad and the good times, I had a fantastic 80th birthday party down in Paignton with about 20 of my friends from all over the country, its amazing how you feel you have known them for years once you meet up. We exchange news and ideas on craft materials as a few of us like to make greeting cards, (we can make the inserts or even the whole card on our computers) we talk about our families and our problems, its absolutely great being there for each other.
If you prefer sending letters rather than e mails (electronic mail) you can type them and print them out, very handy if your handwriting has deteriorated over the years.
These are just a few of the things you can do,. You will find other things as you go along. It's never ending; you can even play games on your computer.
Oh, I almost forgot, if I want information about anything, I just go to Google, type in a keyword, (health, travel, gardening) anything at all and there you are, all there at your fingertips, brilliant! I also attended classes up to last August when I passed the ECDL exam, not bad at 83 years old".
Grants are available for community projects.
a) The Media Trust Community Voices (England) programme is looking for 26 community projects that help to address issues of isolation and disadvantage with the help of digital media. Each will receive funding of either GBP1,500, 7,000 or 14,000, as well as support from digital mentors to help them make a difference in their community. You can read a Help Guide and apply online at http://bit.ly/communitygrants
"The Oldest Twitter in Town " is Ivy Bean, who started to use the 'chat' site Twitter at the age of 103 ! She became bored with Facebook, having accumulated 4,800 friends !
(click on it) produce various
books such as "How to be a Silver Surfer",
"Computing for Beginners",
"Everyday Computing" as well as a number of other useful publications.
If you want some training phone 0800 77 1234 to book an Internet starter session with the government sponsored courses. Click http://www.ukonlinecentres.com/ and enter your postcode to locate local courses. If you have a disability or are restricted in any way some organisations will give free training in the home See ITCANHELP
One disabled person wrote "When I use my computer, I can forget my disabilities and concentrate solely on my capabilities. Instead of staring out of the window watching the world go by without me, I can travel, shop and go to the cinema all in the same day. Now that's what I call progress."
http://www.bbc.co.uk/accessibility/ is a BBC site in cooperation with Ability.net and shows how to get the best out of the net, even for the disabled. For instance it allows people with motor impairments to read broadsheet-quality news on news.bbc.co.uk without having to turn broadsheet pages, allows visually impaired people to access Delia Smith's recipes in big print on bbc.co.uk/food; allows Deaf and hard of hearing people to "listen" to the Archers via transcripts on bbc.co.uk/archers. In fact it covers blind, deaf, loss of limbs, dyslexia and speech recognition
For a good article on getting a new computer I have written a page on buying a computer if you click Here
But the reasons for setting up this site are :
Since the Internet really got underway in 1994 the number using it worldwide had risen to 3 billion by 2014!
Of the 3 billion, 45% of whom were in Asia
Wikipedia : As of March 2017, 49.7% of the population of the world has a connection to the internet. In 2015, the International Telecommunication Union estimated about 3.2 billion people, or almost half of the world's population, would be online by the end of the year. Of them, about 2 billion would be from developing countries, including 89 million from least developed countries
In a survey by Age Concern (now AgeUK) and Microsoft, most over 50's said that the Internet had made a positive difference to their lives, with e-mail being voted the most important function by 90 percent of the group. 45% said health sites were important. Check out my Health Site Page page for health site links. Another survey showed that 62% of the over 55's surveyed used e-mail to keep in touch with their children or as they say "money isn't everything but it keeps you in touch with your children ! " See more like this on the Jokes page.
So, if you have a computer problem, do not hesitate to let me
I do not have an answer I may very well know someone who has, or I will
the net for you. Usually an answer can be found. So read on!
you want to get in touch click
The BBC has some help regarding accessibility of the internet at http://www.bbc.co.uk/accessibility/ , http://www.bbc.co.uk/accessibility/guides/ and Microsoft deals with this for Windows 7 at http://www.microsoft.com/enable/training/windows7/
USING A COMPUTER IF YOU HAVE A DISABILITY
For an inspirational video ny someone who
is blind see https://youtu.be/Pn60JD503mw
Be My Eyes App and volunteers help blind people This is an app that is now being used by half a million volunteers who can be called by blind people using thie smart phone or tablet . Se the BBC video for a fuller explanation http://www.bbc.co.uk/news/
It is suggested the blind and partially sighted people
should get a
page reader. Later Windows and tablets have a tolerably good 'narrator'
voices, pitch and speed. Or you can download one from
or a new one
called Thunder from
And, if you use Firefox as your browser take a look at
the developer of Fire Vox, the screen reader for Firefox.
For this reason all graphics on this site have alternative text, if you hover the mouse over a picture.
Incidentally, Audio Description (AD) - an extra commentary describing body language, expressions and movements - may be available on digital TV and in some theatres and cinemas.
P.S. Glasses for blind people. New technology will allow blind people to wear glasses which will tell wearers (audibly) what they are looking at. Facial recognition software will tell them who they are meeting (and a lot more about them... their kids names etc !) It could read a paper, tell them the number of a bus and how many empty seats. It is expected they will be available by 2016 and could be included in phone contracts.
A severely handicapped friend communicates with a small machine which speaks the text he taps in. He can, of course, also use email
ALSO: Another amazing tool to help people unable to speak. See a BBC article at http://www.bbc.co.uk/news/disability-35705489
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